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Continuous Improvement Manager

  • Location:

    City of London

  • Sector:

    Change and Transformation

  • Job type:


  • Job functions:

    Change Analyst, Change Manager

  • Salary:


  • Contact:

    Anjali Hirani

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Title: Continuous Improvement Manager

Salary: £45,000 - £55,000 + Discretionary bonus

Location: London

Continuous Improvement Manager is required to join a licensing agency. They will be playing a vital role in fostering and embedding LEAN and Agile delivery practices to create a culture of continuous improvement and learning with the company. You will be reporting directly to the Head of Projects, Programmes & Delivery, also working closely with a range of business and project stakeholders, to support and deliver business transformation and a best-in-class continuous improvement approach.


  • Responsible for leading on the creation and management of a tailored continuous improvement environment to support ongoing transformation.

  • Identify and deliver process improvement opportunities across the business through innovative thinking and utilising process improvement methodologies/ techniques.

  • Partner with business owners to define requirements and drive process change using colleague interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.

  • Lead on the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.

  • Identify process variations and work with business stakeholders to treat areas of inefficiency.

  • Own the delivery change initiatives from the identification stage through to project delivery, in line with governance controls.

  • Support business stakeholders in the identification of potential benefits and suitable success criteria and measurement metrics.

  • Collaborate with business stakeholders to devise support, training and reporting material based on the revised processes.

  • Coach and mentor cross-functional Continuous Improvement Champions to support successful delivery.

  • Monitor continuous improvement and change risks and issues to identify and treat potential problems.

  • Report on progress of continuous improvement and change initiatives.

  • To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.

Essential Skills:

  • Experience in creating and implementing a continuous improvement strategy.

  • Experience of managing and supporting organisational change/ transformation initiatives.

  • Successful delivery of process re-engineering.

  • Proficiency in business process capture techniques and software.

  • Experience of coaching & mentoring colleagues to deliver continuous improvement.

  • Experience of workshop design & facilitation.

Technical Knowledge & Skills:

  • Certified Continuous Improvement Manager (CCIM)

  • Lean Black Belt Professional - or working towards attaining this qualification

  • Six Sigma Black Belt Professional - or working towards attaining this qualification

This is a great opportunity for a candidate to join an organisation that is investing and growing and get the opportunity to shape and define your role. Please click apply if you would like to be considered for this opportunity!