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CMDB Consultant (ServiceNow)

  • Location:

    London

  • Sector:

    Service Delivery

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £550 - £650 per day + benefits

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1637230215

  • Published:

    18 days ago

  • Expiry date:

    2021-12-30

  • Startdate:

    ASAP

A brand new global ITSM team has been created, and the latest brand-new role will see you lead on the design and implementation of their Configuration Management Database from scratch. This is a ServiceNow environment.

Location: Full remote w/ occasional workshop (1 per month)

Remuneration: up to £650 per day (outside IR35)

Your role as CMDB Consultant (ServiceNow)

  • You own and develop the Configuration Management process activities and policies
  • Partner with IT support teams to implement and manage their services or system assets assigned in the ITSM tool and resources leveraged to obtain that data within those teams.
  • Responsible for the correct integrations of CMDB data into support of the ITSM processes.
  • Responsible for ensuring that the ITSM tool support processes are efficient, effective, compliant, and sustainable.

Ideally to be successful as CMDB Consultant (ServiceNow)

  • Proven track record launching CMDBs from scratch.
  • 5+ years creating and managing ITSM tools, metric capture, and SLAs reporting.
  • 5+ years of experience planning, designing, implementing, or supporting ITSM processes.
  • 5+ years working within the ITIL process framework.
  • Experience developing and delivering process training.

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.