Banner Default Image
Back to job search

Cloud Team Leader

Role: Cloud Team Leader
Salary: £60,000 + Benefits
Location: Ellesmere Port

Responsibilities:

  • Provides technical leadership to optimise the performance of IT Cloud Infrastructure.
  • Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure components and infrastructure-based services. Aligns to service expectations, security requirements and other quality standards.
  • Advises on application security, licensing, upgrades, backups, and disaster recovery needs.
  • Contributes to preparation of software implementation procedures with fall back contingency plans.
  • Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes.
  • Allocates routine tasks or project work, in line with team objectives and individual capabilities. Monitors quality and performance against agreed criteria to make learning recommendations or to escalate concerns.
  • Leads the assessment, analysis, development, documentation and implementation of changes.
  • Reviews proposed implementations and evaluates the risks to the integrity of the product and service environment. Ensures appropriate change approval is applied to changes.
  • Enables development of IT solutions. Coordinates the implementation of agreed remedies and preventative measures.
  • Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution.

Skillset:

  • Demonstrable experience of M365 support and deployments (Identity Management, Teams, Exchange Online, SharePoint Online, OneDrive)
  • Third line support of Windows Server and Active Directory (2012/2016/2019)
  • Knowledge of supporting Azure/AWS Cloud environments
  • Experience supporting hypervisor (HyperV and VMWare)
  • Good problem solving ability
  • Ability to write technical documentation
  • Solid knowledge of MPLS/SDWAN and networking
  • Customer focused - both other internal IT teams and business users