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Change and Communications Manager

  • Job reference: 45068
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management, SAP
  • Salary: £500 - £600 per day

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My client is going through a major initiative to transform their People & Culture tools and services through the end to end design and implementation of a new solution including the development of new shared global services, implementing SAP SuccessFactors and ServiceNow, delivering a digitally enabled People & Culture function and workplace.


  • Responsible for developing and delivering the global communications strategy and plan for the rollout of a suite of new tools and processes for all employees and the People & Culture function.
  • Produce and deliver global messaging and communication activities for global audiences - with particular focus on employees, Managers and Business Leaders.
  • Lead planning and delivery of global communication campaigns, including design and development of related materials, as defined in communications plan.
  • Responsible for measuring the impact of communications interventions in preparing the business employees for the new systems, processes and ways of working.
  • Working with the People & Culture Change & Adoption Lead and Communication Specialist, and an extended network of business users and People & Culture SMEs to deliver commination activities to local teams.
  • Lead development of the engagement plans for key stakeholders impacted by the changes - develop and deliver planned activities.
  • Define and agree an approach to transition of ongoing communications campaigns to Business as Usual.
  • Project manage delivery of communication activities - responsible for raising appropriate risks, issues and dependencies to the workstream lead.


  • Experience in defining, managing and executing creative, impactful internal communication campaigns for global and complex transformation programmes.
  • Excellent communication skills, including proofreading, editing and tailoring communications to the audience and channel.
  • Expert in writing communications - consolidating detailed, complex material into simple, memorable and effective messaging.
  • Experience of working on a global HR Transformation is highly desirable, together with an understanding of HR disciplines.
  • Ability to build effective working relationships globally.
  • Understand the perspectives and agenda of stakeholders and take this into account when inputting to change and communications content.
  • Ability to communicate professionally, clearly and effectively to target audiences.
  • Pro-active in planning and management of multiple communication activities at once - balancing conflicting priorities and requirements.
  • Responsive to change; embracing change at pace and pro-active in anticipating the impact of changes on messages and communication activities.
  • Previous experience in managing third parties, in particular those providing specialist communication and engagement services.
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