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Business Relationship Manager

  • Location:

    City of London

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £60000 - £65000 per annum + bonus + benefits

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1635960557

  • Published:

    26 days ago

  • Expiry date:

    2021-12-15

  • Startdate:

    ASAP

Reporting to the Head of IT Service Management, you will be joining an organisation about to embark on huge IT transformation, this role is one of multiple newly signed off positions.

You will have responsibility for systematic identification, analysis, management, monitoring and improvement of stakeholder relationships to target and improve mutually beneficial outcomes.

Location: City of London (2 days in office)

Remuneration: up to £65,000 + bonus + benefits

Your role as Business Relationship Manager (Technology)

  • Establish and/or approve internal and external policies, standards and processes for business relationship interaction and handoffs
  • Recognize and facilitate service requirements by documenting the desired outcome of a given process, governance, or ways of working
  • Establish and work with the business teams to build Service Level Management and SLA agreement to ensure we align, achieve and challenge where necessary
  • Have a developed appreciation and understanding of the ITIL Lifecyle and Operation processes. Ability to build out relevant processes that support a SIAM model and service management best practice.
  • Work closely with the service architecture team to ensure that strategic direction and pipeline is understood, prioritised, communicated and handed off in a timely fashion

Ideally to be successful as Business Relationship Manager (Technology)

  • Ideally 4+ years in a similar role.
  • Comfortable in front of varying stakeholder communities and ability to operate at all levels of seniority
  • Track record in influencing change, both in leading proposals for new IT solutions and in positively influencing and changing user behaviour
  • Manage relationships between IT and the business units. Maintaining open lines of communication with all parties from both a service delivery as well as BRM perspective.
  • Experience in working and managing outsourced services

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.