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Business Change Manager

  • Job reference: 40856
  • Location: City of London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management
  • Salary: £0 per day

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Business Change Manager - London - Windows 10 roll out project - 6month contract

The successful candidate will need experience as Business Change Manager within a Windows 10 roll out project previously, driving user engagement, ensuring change is effective and adopted effectively.

The business change manager (BCM) will play a key role in ensuring the project (change initiative) defines the benefits, assesses progress towards realisation and achieves measured improvements in business operations benefits. The role will ensure the programme meets objectives on time and on budget by increasing user adoption and usage.

  • He/she will be responsible for working in partnership with the business in implementing and designing the future state of processes and functions.
  • They will be responsible for delivering the support required for successful implementation whilst minimising the impact on day to day operations throughout the implementation phase
  • The BCM will focus on the people side of change, including changes to business processes, systems and technology, job roles and organisational structures.
  • The primary responsibility will be creating and implementing change management strategies and plans that maximise user adoption and usage and minimise resistance.
  • The change manager will work to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that affect the users. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.


  • Work with the programme manager to ensure that the work of the programme, including the scope of each project, covers the necessary aspects required to deliver the products or services that will lead to operational benefits
  • Apply a structured methodology and lead change management activities
  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Obtain assurance for the sponsoring group or SRO that the delivery of new capability is compatible with the realisation of benefits
  • Lead the activities associated with benefits realisation and ensuring that continued accrual of benefits can be achieved and measured after the programme has been completed
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
  • Assess the change impact- Conduct impact analyses, assess change and user readiness and identify key stakeholders.
  • Support communication efforts - Support the design, development, delivery and management of communications
  • Support training efforts - Provide input, document requirements and support the design and delivery of training programs.
  • Complete change management assessments, and identify and manage anticipated resistance proactively identifying, and preparing risk mitigation tactics to ensure agreed outcomes are achieved.
  • Consult, coach and engage project teams, senior leaders, and sponsors to ensure they understand responsibilities and a smooth transition and adoption occurs
  • Support any organisational design that may be required and definition of roles and responsibilities during both development stages and post implementation.
  • Define and measure success metrics and monitor change progress
  • Take the lead on transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business
  • Prepare affected business areas for transition to new ways of working
  • Optimise the timing of the release of project deliverables into business operations
  • The role will work with the business resources, sponsors, work stream leads, project managers and programme manager as well as support teams.
  • Liaise with Service Management teams (where appropriate) to ensure Knowledge articles, training guides etc are maintained and adoption is encouraged.

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