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Business Analyst/Process Analyst - Customer Contact Centre

  • Job reference: AL - 29199
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management
  • Salary: £375 - £400 per day

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My client is a leading commercial real estate firm, looking to recruit a Business Analyst for an initial 3-6 Month contract.

The organisation has recently launched a customer support centre (CSC) with the aim of managing all inbound customer queries into the businesses, leveraging a customised CRM and scalable business processes.

The organisation is now expanding the capability to include its Facilities Management helpdesks. They are looking for an experienced Business process analyst to:

  • Elicit FM helpdesk business/technology requirements
  • Map As-Is processes
  • Map To-Be processes
  • Conduct Gap Analysis
  • Advise as to process Improvement

You must have experience:

  • Identifying requirements for the creation of a business case
  • Gathering business, functional and non-functional requirements
  • Analysing and mapping as-is and to-be processes
  • Re-engineer current processes
  • Contributing to impact assessment

If you have the key experience listed above, please apply!

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