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Business Analyst

  • Job reference: 48056
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: ERP and CRM Systems
  • Salary: £45000 - £48000 per annum

Role: Business Analyst

Location: London

Salary: up to £48k

Our London based client is currently looking for a Business Analyst as they embark on a journey to transform their business, their processes and their customer experience and look to change the way they interact with their customers and use customer insights to prioritise their focus and the way they work. Working on a Customer Experience programme, you will be developing the business requirements and solutions for their key projects which include the transformation of the way they deliver their programmes and the streamlining of their operations linked to a new Salesforce implementation across the business.

Day to day responsibilities will include:

  • Working with people from across the business to define and document processes, data and business requirements, that can be translated into technical solutions
  • Identifying areas for improvement, and developing and implementing solutions
  • Designing and constructing detailed process and workflows
  • Evaluating risks and predicting potential problems in solution designs
  • Validating solutions to ensure that they meet the defined business needs and requirements
  • Overseeing the implementation of change enabled by digital tools
  • Authoring and updating internal and external documentation, and maintaining procedures
  • Supporting the design and delivery of user acceptance testing

Essential skills and experience:

  • You are an experienced Business Analyst who has worked with internal and external stakeholders to gather and document business requirements for technology solutions
  • You have defined and documented business work-flows and processes to analyse and design business operations
  • You are strong at facilitating meetings and workshops and effectively communicating your insights and plans to cross-functional team members and management
  • You focus on detail and quality in all you do to ensure that requirements, designs and solutions are documented well and will deliver the agreed benefits and outcomes
  • You work well with others both in your team and within the wider business, building trust and confidence, developing their understanding of your role and how they can support effective business analysis
  • You consider opportunities and potential risks attached to suggestions you make
  • You take time to acquire knowledge of the business and its products and services


  • You are a thought leader in technical business processes, developing forward-thinking solutions that deliver increased efficiency and productivity
  • You stay up-to-date on the latest process and IT advancements in process automation, CRM and ERP

If this role sounds of interest and you require further information then please respond with an up to date copy of your CV for consideration.

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