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Business Analyst - Field Service Management (FSM)

  • Location:

    Oxford

  • Sector:

    Change and Transformation

  • Job type:

    Permanent

  • Job functions:

    Business Analyst

  • Salary:

    £50000 - £60000 per annum

  • Contact:

    Sandy Stuart

  • Contact email:

    sandy.stuart@lafosse.com

  • Job ref:

    63253_1627925836

  • Published:

    about 2 months ago

  • Expiry date:

    2021-08-03

  • Startdate:

    ASAP

Role: Business Analyst - Field Service Management (FSM)

Location: Oxford (remote working options available)

Salary: up to £60k

Start Date: ASAP

Our Oxford based client is currently looking for a Business Analyst with Field Service Management experience to join them on a permanent basis. The role will support the implementation and ongoing operation of SAP C/X for both CRM (Customer Relationship Management) , FSM (Field Service Management) and Marketing Automation. The successful candidate will work as a liaison between business leadership, projects team and the technical support teams. You will form an integral part of the set up and roll out of the FSM and Customer Portal aspects of the system.

Experience required:

  • Direct, hands-on experience with SAP C/X or other CRM/FSM
  • Strong knowledge of CRM/FSM software practices and methodologies.
  • Strong knowledge of data management, including data capture, segmentation, mining, storing, cleansing.
  • Experience with customer portal applications
  • Knowledge of applicable data privacy practices and laws.

If this role is of interest, please respond with an up to date copy of your CV for consideration.