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Business Analyst - CRM

Role: Business Analyst - CRM

Location: Reading

Salary: £50,000 - £60,000 + 20% Bonus

IT Business Analyst required to join a leading Global Life Sciences organisation that is embarking on a Digital Transformation. You will be responsible for deploying MS Dynamics 365 CRM into a number of global markets to increase the effectiveness of the sales and contact centre functions. You will work on multiple CRM projects and workstreams across the full system user base - Sales, Service & Marketing - to support roll out to additional markets, enhancements, and integrations.

Ideal candidate:

  • Background operating within a Corporate environment is essential
  • Background working as a Senior Business Analyst in multiple companies is essential
  • Proven track record in deploying MS Dynamics 365 CRM is highly desirable (may also consider candidates that have worked on customer facing solutions)
  • Experience operating in both Agile and Waterfall environment
  • Strong stakeholder management and verbal and written communication skills
  • Exposure to 3rd party supplier management is ideal
  • Prince 2 Foundation or Practitioner or ISEB is desirable

Please click below to apply for this position or contact me directly to have a confidential discussion on