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Application Support Manager

  • Job reference: 48485
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £50000 - £65000 per annum

Currently we are looking for an Application Support Manager to join a growing Software as a Service (SaaS) company in London.

The Application Support Manager will lead the support team, build strong relationships with external customers and resolve software issues.

Summary:

Role: Application Support Manager

Location: London

Salary: £50,000 - £65,000

Responsibilities:

Lead the Support team

Work with the CTO to improve the Support strategy

Set SLAs

Act as a technical escalation point

Build lasting relationships with external customers

Manage the out of hours support rotation for the team - no out of hours requred for the succesful candidate, just the management of the rota

Experience

Required:

  • Previous team lead/managerial experience
  • Client facing experience within a software business
  • Understanding of development tools such as X-code or Visual Studio
  • Background in development
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