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Application Support Engineer

  • Location:

    Hoddesdon

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Permanent

  • Job functions:

    Microsoft Office 365, Infrastructure Analyst, Microsoft Azure

  • Salary:

    £42000 - £50000 per annum

  • Contact:

    Niketa Whitefield

  • Contact email:

    niketa.whitefield@lafosse.com

  • Job ref:

    6879_1666191487

  • Published:

    about 1 month ago

  • Expiry date:

    2022-11-30

  • Startdate:

    ASAP

Currently working with a leading Construction & Engineering specialist, on a search for an Applications Support Engineer, with experience in Causeway to join their growing team.


This role offers flexible remote working with occasional travel to the clients office in North London and a base salary up to £50k!

The Application Support Engineer will be responsible for supporting the business Works Order Management system, Causeway.

You will take ownership of queries, perform initial investigations & diagnosis through to fault resolution, primarily using business & process knowledge to understand and resolve.

Key Responsibilities:

  • Operational Support

  • Delivering Support to Existing Business Users and Investigating & Resolving Application Errors, Data Issues & Queries.

  • Provide Application Configuration & Maintenance on Business Facing Systems.

  • Actively working on Identifying Application System Changes, Enhancements & Developments.

  • Working as part of a Project Team on New Implementations & System Upgrades.

  • Document Work & Procedures by taking part in User Meetings & Assist in Presenting Issues & Solutions.

  • Assist in Defining Acceptance Tests for New & Existing Automated Systems.

  • Ensure all incidents are managed within service level agreement

Desirable Skills:

  • Experience supporting a Works Order Management system

  • Causeway experience if possible but not essential

  • Experience with Sharepoint, Azure and Office 365

  • Excellent communication skills

  • Willing to learn