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Application Support Engineer

  • Location:

    Colchester

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    Support Analyst, Support Engineer

  • Salary:

    £450 - £475 per day

  • Contact:

    Nick Day

  • Contact email:

    nick.day@lafosse.com

  • Job ref:

    64227_1659427813

  • Published:

    9 days ago

  • Duration:

    6Months Initial

  • Expiry date:

    2022-09-13

  • Startdate:

    ASAP

Application Support Engineer - £475 per day - Inside IR35 - 2 days a week in Colchester, Essex Office

Role :

  • Support multiple technologies and Applications to help the team deliver the best-in-class support and innovation to our customers.

  • To be involved in all reactive elements of day to day service delivery, escalation, problem solving and implementation tasks for a wide range of business applications. Including Incident, Problem and Change Management.

  • Monitoring and reporting of system availability and usage including Implementation of system upgrades.

  • Represent the team on projects, ensuring best practices and operational support elements are in scope & assist in the transition of projects to operational status.

Skills required :

  • SCCM, MECM - Experience in application packaging, deployment, patch management & troubleshooting for MSI, AppV & MSIX

  • Intune - Experience in supporting & deploying Microsoft Intune including best practices for Intune software distribution & management to Windows PC's.

  • AdminStudio & InstallShield - Experience of automating packages, customisations & patching using these or similar tooling.

  • M365 / Azure - An understanding of the Microsoft platform across Azure and the M365 Suite including the governance & policies.

  • PowerShell - Scripting experience

  • Active Directory (On-premises and Azure) - Knowledge of associated services such as Group Policy Objects (GPOs) & ADFS

  • Microsoft Server (2012, 2016, 2019) and Windows 10 - Experience in supporting & troubleshooting applications and services

  • Microsoft Office 365 - Experience of applications support, administration, and troubleshooting, including Office add-ins

  • A good understanding of networking, IT Infrastructure & hardware.

Desirable skills :

  • Knowledge of LexisNexis InterAction CRM

  • Web browser support & troubleshooting (Edge Legacy, Edge Chromium, IE 11)

  • PDF Reader & Annotation tools support & troubleshooting (Adobe/Kofax PDF/OneNote)

  • Experience of diagnostic tools (Process Explorer, Procmon, PSExec, Wireshark, Fiddler)