Application Support Engineer - £475 per day - Inside IR35 - 2 days a week in Colchester, Essex Office
Role :
Support multiple technologies and Applications to help the team deliver the best-in-class support and innovation to our customers.
To be involved in all reactive elements of day to day service delivery, escalation, problem solving and implementation tasks for a wide range of business applications. Including Incident, Problem and Change Management.
Monitoring and reporting of system availability and usage including Implementation of system upgrades.
Represent the team on projects, ensuring best practices and operational support elements are in scope & assist in the transition of projects to operational status.
Skills required :
SCCM, MECM - Experience in application packaging, deployment, patch management & troubleshooting for MSI, AppV & MSIX
Intune - Experience in supporting & deploying Microsoft Intune including best practices for Intune software distribution & management to Windows PC's.
AdminStudio & InstallShield - Experience of automating packages, customisations & patching using these or similar tooling.
M365 / Azure - An understanding of the Microsoft platform across Azure and the M365 Suite including the governance & policies.
PowerShell - Scripting experience
Active Directory (On-premises and Azure) - Knowledge of associated services such as Group Policy Objects (GPOs) & ADFS
Microsoft Server (2012, 2016, 2019) and Windows 10 - Experience in supporting & troubleshooting applications and services
Microsoft Office 365 - Experience of applications support, administration, and troubleshooting, including Office add-ins
A good understanding of networking, IT Infrastructure & hardware.
Desirable skills :
Knowledge of LexisNexis InterAction CRM
Web browser support & troubleshooting (Edge Legacy, Edge Chromium, IE 11)
PDF Reader & Annotation tools support & troubleshooting (Adobe/Kofax PDF/OneNote)
Experience of diagnostic tools (Process Explorer, Procmon, PSExec, Wireshark, Fiddler)
