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Application Support Engineer

Application Support Engineer - £55,000 to £60,000 - Semi Remote - London Based

An opportunity for an Application Support Engineer to join a growing Investment Management firm. The Application Support Engineer would ideally have previous Financial Services experience. The team that the Application Support Technician would join maintain and monitor the live production systems and environment, to enable internal users to execute their responsibilities within their relevant business departments. In addition, they would allow external clients to connect and utilise the business services made available by the Investment Management firm.



Responsibilities:

  • Provide 1st and 2nd line technical support of all Application related issues.
  • Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers) through:
    • Management and delivery of scheduled daily, weekly, monthly and quarterly end application tasks
    • Identification, management and resolution of incidents
    • Identification, management and root cause elimination of problems
    • Identification, management and implementation of application or process improvements
  • Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walk-ups.
  • Support start of day processes.
  • Support and monitoring of the Dealing system - end to end.
  • Understand the business strategy and contribute to the overall goals of the business through software support and development.
  • Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core
  • Maintain a technical advantage through continual training and personal development
  • Shifts rota covering support hours from 6am to 6pm
  • Saturday work on a rota basis


Skills & Knowledge:

  • Proven track record of delivering to commitments
  • Good written and oral communication skills
  • Good (intermediate level) working knowledge of the Microsoft Excel, XML messaging and Windows Server/Desktop troubleshooting.
  • Proven knowledge and experience using Microsoft SQL Server and Transact-SQL
  • Good knowledge of industry recognised IT and Support practices and methodologies including ITIL.
  • A basic understanding of investment markets is an advantage
  • Comprehensive functional knowledge of Business Operations and processes and related Technology