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Application Support Analyst

  • Job reference: 28575
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £40000 - £50000 per annum

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Job title: Application Support Analyst
Location: London
Salary: up to £50,000

A FTSE 250 trading firm is looking for an Application Support Analyst. The Application Support team is responsible for managing Incidents and Changes within within the firm. Goals of the team include: ensuring that issues adversely affecting the business are quickly diagnosed and fixed, where applicable, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the issues do not reoccur.

Core Functions include:

  • When incidents are raised, the jobholder will need to quickly determine the severity of the issue with regard to business impact and technical complexity, and provide a fix or work around. If necessary, assess who needs to be involved and escalate to the relevant resolver group.
  • Maintain accurate & up to date records of Application Support documentation and knowledgebase at all times. Seek improvements to ensure that lessons are learnt from incidents and that any work required preventing a future reoccurrence.
  • Ensure that the relevant IT Teams have performed the proper root cause analysis, documented the workarounds and known errors, the issue has actually been resolved.
  • The jobholder will be expected to learn how the firm's core dealing systems work.
  • Delivering metrics and using them to drive continual service improvement.
  • Deliver clear and accurate communication during all incidents.
  • Ability to participate in technical conversations with various technical support groups.

Essential Skills and Attributes:

  • Knowledge of SQL
  • Knowledge of Linux/Unix
  • Knowledge of troubleshooting via log files.
  • Eager and quick to learn
  • Attention to detail
  • Problem solving and analytical skills
  • Excellent written and verbal communication skills
  • Interest in financial products
  • Numerical competency
  • Ability to engage in technical conversations with various technical support groups
  • Calm under pressure through demanding challenges.

Desirable Skills:

  • Knowledge of FIX messaging
  • Knowledge of troubleshooting financial trading platforms.
  • Knowledge of Bash or other Unix shell scripting language
  • Basic understanding Application optimisation/tuning e.g. JVM Heap utilisation, Garbage collection, memory leaks
  • Basic knowledge of networks
  • Previous development experience would be advantageous
  • ITIL processes and terminology consistent with having attended an ITIL Foundation level course
  • Experience of working in a global organisation.
  • Experience of delivering within a multiple service support team, in a complex business environment

We are looking to finalise the shortlist by Friday 2nd of February, so if the above matches your experience and you are interested in the role, apply without hesitation!

We are looking forward to reviewing your application.

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