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Agile Service Delivery Lead

  • Location:

    Manchester

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £80000 - £100000 per annum + bonus + benefits

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1630675487

  • Published:

    21 days ago

  • Expiry date:

    2021-10-15

  • Startdate:

    ASAP

Your role is newly created and will be joining a PE backed, tech orientated business, with huge plans around disrupting their industry. This is a fast paced, agile environment utilising ServiceNow.

You will be responsible for ITSM across in-house agile teams and tech partners in a data-led environment, driving transformation of all aspects of Service and bringing new ways of thinking within a scaled agile environment.

Location: Manchester (Flexible approach)

Remuneration: up to £80,000 - £100,000 + bonus + benefits.

As the Agile Service Delivery Lead you will:

  • Responsible for all aspects of Service Management and the associated processes.
  • You'll lead a team of service professionals, working with the product squads to deliver agile service processes
  • Ensure appropriate levels of availability, rapid recovery from failure and excellent insight into performance.
  • Ensure the smooth delivery of new services being introduced as part of the transformation programme

To be successful as Agile Service Delivery Lead:

  • 5 - 10 years minimum and proven IT technical and service delivery management experience.
  • Experience working in a lean, agile, devops environment is a MUST.
  • ITIL environment but must have ability to recognise and adapt to business needs.
  • You'll thrive on transforming and disrupting, to create the ultimate service management capabilities

Sound interesting? Please do get in touch.