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3rd Line Infrastructure Engineer

  • Location:

    Milton Keynes

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Mid-Level, 3rd Line Support

  • Salary:

    £40000 - £55000 per annum

  • Contact:

    Jess Byrne

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Role: 3rd Line Infrastructure Engineer
Location: Leighton Buzzard or Milton Keynes (3 days a week onsite)
Salary: Up to £55,000 + Benefits


  • Provide 3rd line support resolving infrastructure related issues within SLA targets

  • Management and troubleshooting incidents relating to:

    • Active Directory including Group Policy

    • Virtual Server environment

    • SQL Administration

    • Networking including Firewalls, load balancers, Cisco routers and switches

    • Skype Telephony and related infrastructure including Contact Centre and Call Recording applications

    • McAffee EPO and Cloud Gateways

  • Form part of the Major Incident Team when required relating to escalated Major and Priority incidents

  • Change and Project Implementation

  • Perform proactive maintenance of Infrastructure environment as required

  • Working with the Security Team to minimize the risk of security breaches within the PC / Server environment (via Anti Virus, patching, domain policies, server hardening etc)

  • Maintain the application deployment mechanism for PCs / Servers (SCCM)

  • To ensure compliance with IT infrastructure policies, standards, procedures and guidelines.

  • Keep up to date with the latest developments within IT

  • Delivering an effective operation built on development and professional standards

  • Takes proactive ownership of complex operational issues and provide appropriate support to other team members.