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3rd Line Engineer

Role: 3rd Line Engineer
Location: Hatfield and Home Working
Salary: Up to £50,000 + Benefits

Role & Responsibilities:

  • Installation, configuration, maintenance and support of infrastructure and systems

  • Offer expertise within the team for the resolution of all technical incidents and problems

  • Make a significant contribution in delivering continual tangible and measurable benefits and value in terms of improving customer service & satisfaction and operational efficiency, whilst reducing risk and operational costs to minimal levels

  • Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability and efficiency

  • Instigate and orchestrate changes to infrastructure and systems, in line with change control processes

  • Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations

  • Support, coach and mentor the more junior members of the team, leading by example

  • Contribute with ideas and suggestions on continuous service improvement

  • Develop, produce and maintain IT documentation and following IT procedures as required

  • Provide out of hours support for major incidents as part of an on-call rota

Essential Skills and Experience

  • Significant knowledge, understanding and expertise including but not limited to:

  • Microsoft Server technologies; MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS

  • VMware Data Centre Virtualisation, vSphere ESXi, vCenter, SRM/SRA,

  • Veeam technologies: Veeam Backup & Replication, Veeam One, Veeam Backup for O365 and Veeam Availability Orchestrator

  • Quest - Azure AD backup and recovery

  • Disaster Recover, Replication and Recovery services

  • Server Hardware: HPE Apollo, HPE Synergy / One View, HPE Rack/Blade Servers.

  • Storage technologies: SAN (HPE 3Par, EMC VNX) , Fibre Channel Switches (Brocade) etc.

If you're keen to learn more please do apply.