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2nd Line Support (Messaging)

  • Job reference: 46403
  • Location: Crawley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £50000 - £55000 per annum + Benefits

Position: 2nd Line Support (Messaging & Mobile)

Location: Local to Crawley

Salary: up to £55,000 + benefits

*** This role involves early mornings, evenings and weekends***

Who We're Looking For

We're looking for an 2nd Line engineer for Office 365 who thrives on helping others give the best possible technical service.

It's a new site, new teams, and new ways of working. So we want someone who can build, lead, support and coach their team. You'll challenge your team members to fix our internal customers' problems quickly. And you'll help them work together with other teams to deliver great service all the time.

You'll be on the frontline - busy, hands-on, and can-do. Making sure your team have everything they need to do their best. And always looking for ways to improve our service.

Your role

  • Part of the global team to support the global Office 365, Exchange and Mobile Services.
  • Dealing with incoming incidents and end to end management of your queue.
  • Taking ownership of incidents and managing them in a logical and methodical manner
  • Work closely with the Desktop, Wintel, UC, and Network Engineers
  • Proactively monitor and troubleshoot all IT incidents in adherence to SLAs.
  • Mentoring level 1 support staff and assisting them as required

Your experience

  • Two years or more of service desk support experience
  • Experience of maintaining a great service across different time zones
  • Knowledge of core Microsoft technologies - Active Directory, AAD, DNS, DHCP
  • Experience in supporting Office 365 suite of products
  • Good knowledge of supporting Microsoft Exchange 2016 and Exchange Online
  • Windows Desktop Operating Systems

Flexible approach to working, strong benefits and a salary up to £55,000.

To find out more please apply now.

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