Accessibility Links

2nd Line Support (Messaging)

  • Job reference: 46403
  • Location: Crawley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £50000 - £55000 per annum + Benefits

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.

 

 

 

 Return to homepage.

Position: 2nd Line Support (Messaging & Mobile)

Location: Local to Crawley

Salary: up to £55,000 + benefits

*** This role involves early mornings, evenings and weekends***

Who We're Looking For

We're looking for an 2nd Line engineer for Office 365 who thrives on helping others give the best possible technical service.

It's a new site, new teams, and new ways of working. So we want someone who can build, lead, support and coach their team. You'll challenge your team members to fix our internal customers' problems quickly. And you'll help them work together with other teams to deliver great service all the time.

You'll be on the frontline - busy, hands-on, and can-do. Making sure your team have everything they need to do their best. And always looking for ways to improve our service.

Your role

  • Part of the global team to support the global Office 365, Exchange and Mobile Services.
  • Dealing with incoming incidents and end to end management of your queue.
  • Taking ownership of incidents and managing them in a logical and methodical manner
  • Work closely with the Desktop, Wintel, UC, and Network Engineers
  • Proactively monitor and troubleshoot all IT incidents in adherence to SLAs.
  • Mentoring level 1 support staff and assisting them as required

Your experience

  • Two years or more of service desk support experience
  • Experience of maintaining a great service across different time zones
  • Knowledge of core Microsoft technologies - Active Directory, AAD, DNS, DHCP
  • Experience in supporting Office 365 suite of products
  • Good knowledge of supporting Microsoft Exchange 2016 and Exchange Online
  • Windows Desktop Operating Systems

Flexible approach to working, strong benefits and a salary up to £55,000.

To find out more please apply now.

Related jobs
Infrastructure Architect
  • Permanent
  • London
  • £650 - £650 per day
  • Reference AB-50998
  • I'm currently partnered with a leading Financial Services organisation who are looking for an Infrastructure Architect to join their team. Inside IR35, £650 a day. The candidate must be a "hands-on" Infrastructure Architect and NOT a Solutions Architect and must have very advance experience in Linux both from a design...
Read more
IT Applications Support Engineer
  • Permanent
  • Waltham Cross
  • £35000 - £40000 per annum
  • Reference 50243
  • Currently we are looking for an IT Support Application Engineer to join a Waltham Cross based retailer. The IT Support Application Engineer will provide 1st, 2nd & some 3rd line support to the head office, store and warehouse. Summary: Role: IT Support Application Engineer Location: Waltham Cross Salary: £35...
Read more
Infrastructure Enterprise Architect - HQ move (Outside IR35)
  • Contract
  • London
  • £550 - £580 per day + (Outside IR35)
  • Reference 51037
  • Infrastructure Enterprise Architect - HQ Move London £550-£580 (Outside IR35) Key Experience Enterprise Architect experience.Background in Infrastructure and GovernanceExperience with High level designsSomeone who can conduct meetings and liaise with senior stakeholders and technicalExperience with a DataCentre/...
Read more
Latest articles