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2nd Line Support Engineer

  • Location:

    Hertfordshire

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Permanent

  • Job functions:

    Engineer, Support Engineer

  • Salary:

    £30000 - £40000 per annum

  • Contact:

    Niketa Whitefield

  • Contact email:

    niketa.whitefield@lafosse.com

  • Job ref:

    8896_1656948521

  • Published:

    about 2 months ago

  • Expiry date:

    2022-08-15

  • Startdate:

    ASAP

My client, one of London's most famous and succesful football clubs, are currently seeking a 2nd line support specialist to join their growing IT department in their training ground office in Hertfordshire.

The primary purpose of this role is to provide day to day technical support to the Training Ground staff and specialise in the support of football related technology. In addition, this role will contribute to the development of business relationships with Training Ground staff.As part of the IT Service Desk function there will also be a requirement to offer IT support to the wider club as required.

Main Responsibilities Include;

  • Provide desktop and system support across the London Colney and Hale End Training Grounds;

  • Provide on-site assistance/support for Systems Team as and when required e.g. Network/Server monitoring and remediation work in event of incident;

  • VIP Support for senior staff across the training grounds, ensuring industry leading support is provided at all times;

  • Responsible for maintaining a good working relationship and two-way understanding with all Training Ground Staff.

  • Discuss IT needs with all key stakeholders across the Training Grounds to understand current and future needs.Look for ways to deliver solutions to meet these needs;

  • Assist the Technical Operations Team Lead in the delivery of Training Ground based IT initiatives and projects, provide training to staff and promote the uptake of all new technology by the football operations teams;

  • In-depth knowledge of all Training Ground systems including who the stakeholders are and their technical requirements etc. including but not limited to: Football Analysts' camera system and infrastructure.Troubleshoot and resolve issues when they arise/ escalate to the appropriate teams;

  • Responsible for keeping up-to-date documentation of Training Ground Services including support details for 3rd Party applications, enabling an efficient support model for all services;

  • Responsible for developing and maintaining good relationships with 3rd Party suppliers;

  • Proactive monitoring of the Club's IT landscape, identifying issues and logging appropriately;

  • Proactively identify and implement new ways to optimize and improve the IT support offered to all Training Ground staff and services;

  • Active Directory and Office 0365 administration

  • Create and maintain support documentation and Service Catalogue entries;

  • Comply with Asset Management, Starters and Leavers, and Security and Access Management process and procedures;

  • Work alongside IT Operations Lead to cross-train other members of the Service Desk team and create documentation on specialist technical and/or operational areas.

  • Assist the IT Service Desk as required with the triage and support of incoming calls and support requests.