Accessibility Links

2nd Line Support Analyst

  • Job reference: 30299
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £30000 - £37000 per annum

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.

 

 

 

 Return to homepage.

Currently we are looking for a 2nd Line Support Analyst to join an organisation based in London.

The 2nd Line Support Analyst will be an integral member of the support team. You will provide day to day 2nd line support and escalate issues accordingly.

Summary:

Role: 2nd Line Support Analyst

Location: London

Salary: £30,000 - £37,000

Responsibilities:

Asses, categorise and prioritise incidents and service requests.

Provide expert advice to all users

Provide the Project Management team with technical support

When unable to resolve an issue, escalate to the relevant support team

Ensure high standards are met and work to the ITIL framework

Maintain self-help documentation and the knowledge database

Experience

Required:

  • Ability to deliver high levels of customer service
  • Experience in dealing with a high volume of calls (usually between 30-60 per day)
  • Hard working and adaptable
  • Microsoft stack
  • Active Directory
  • Networking
  • Understanding of Cloud technologies (Office 365 & Azure would be ideal)
  • Strong understanding of ITIL

Desirable:

  • Office 365
  • Azure
Related jobs
Senior Infrastructure Engineer
  • Permanent
  • Slough
  • £45000 - £55000 per annum + Benefits
  • Reference 33782
  • Position - Senior Infrastructure Engineer Location - Slough Salary - £45,000 - £55,000 + Benefits We are working with the world's largest automobile and lease management businesses with over 6,500 employees and offices in more than 30 countries. They are looking for a Senior Infrastructure Engineer to join the...
Read more
IT Systems Administrator
  • Permanent
  • West Yorkshire
  • £18 - £24000 per annum
  • Reference 34069
  • IT Systems Administrator - Permanent - West Yorkshire Our West Yorkshire based client is currently looking for an IT Systems Administrator to join their expanding business on a permanent basis. The IT Systems Administrator will provide First Line/Help Desk support to all business functions and end users and provide...
Read more
1st/2nd Line IT Support - Windows 10, O365, iphones, AD
  • Contract
  • Dublin
  • £84 - £118 per day + neg.
  • Reference 31206
  • 1st/2nd Line IT Support - Windows 10, O365, iphones, AD A leading retailer are on the lookout for a 1st/2nd line IT Support enginee, with excellent customer service skills to support in the office and face to face. Key Skills Windows 10 supportO365 SupportiPads/iPhonesBasic networking skillsAD exposureBasic AV...
Read more