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2nd Line IT Support Engineer

  • Job reference: 49165
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £35000 - £45000 per annum

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Currently we are looking for an IT Support Engineer (2nd Line) to join a London based IT Service Provider.

The IT Support Engineer will provide 2nd line support both remotely and face to face on client sites.

Summary:

Role: IT Support Engineer (2nd Line)

Location: London

Salary: £35,000 - £45,000

Responsibilities:

Provide 2nd Line support across the Microsoft stack (Active Directory, Windows Server, Office 365)

Provide 1st class customer service

Experience

Required:

  • Microsoft stack (Active Directory, Windows Server, Office 365) experience
  • Knowledge of IP networking and LAN/WAN technologies
  • Must be able to log time spent and write detailed notes for tickets
  • At least 1 MCP
  • Commercial experience working for an IT Managed Service Provider

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