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2nd Line IT Support Engineer

  • Job reference: 45226
  • Location: Swinton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £25000 - £28000 per annum

Currently we are looking for a 2nd Line IT Support Engineer to join a Managed Service Provider (MSP) organisation based in Swinton, Manchester.

The 2nd Line IT Support Engineer will be an integral member of the support team. You will provide day to day user support across the Microsoft technologies, identify trends and escalate issues accordingly.

Summary:

Role: 2nd Line IT Support Engineer

Location: Swinton (Manchester)

Salary: £25,000 - £28,000

Responsibilities:

Provide 2nd Line Support to a wide range of customers

Handle incidents and escalate where appropriae

Take ownership of incidents assigned to you and manage them through to resolution

Support and mentor other members of the team

Experience

Required:

  • Ability to deliver high levels of customer service
  • Previous 2nd Line IT Support experience with the Microsoft technologies (including Office 365 and Azure)
  • Hard working and adaptable
  • Azure
  • Office 365
  • An understanding of networking

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