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1st/2nd Line Desktop Support

  • Location:

    Kingston upon Thames

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    1st Line Support

  • Salary:

    £32000 - £36000 per annum

  • Contact:

    James Birdi

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


I'm working with a global healthcare company who are looking for a 2nd Line Desktop Support to join them as they enter an exciting transformational period.

Your role will be to provide second level IT Support, troubleshoot and take ownership of hardware and application support issues and escalate when needed to, to other internal IT teams or 3rd party resolving groups.

Salary: up to £36,000 + benefits

Location: Kingston upon Thames (5 days a week)

The business are introducing lots of new technologies, giving you the opportunity to learn and advance your knowledge in IT Support!

Key Responsibilities:

  • Supporting Hardware, Telephony, Network as well as in house applications and systems. Troubleshooting various issues to determine the causes relating to both network and hardware
  • Assist in creating and maintaining Service Desk processes and procedures in line with Service Desk responsibilities.
  • Liaising with 3rd party support teams and suppliers.
  • Training and mentoring new service desk agents to support users and use of various internal systems and applications.

Ideally you'll have:

  • At least 1 years' experience in providing 2nd line IT Support.
  • Understanding of ITIL particularly Incident and Problem management processes.
  • Experience with Windows XP, Windows 7, Windows 10, Office 2003 - 2010 and Office 365.
  • Working in an extremely busy environment, answering calls, responding to emails and face to face support.

If you're interested in hearing more, please apply directly!

Each candidate will be reviewed and responded to