La Fosse is working with a healthcare specialist to help recruit an IT 1st & 2nd Line Support engineer.
Location: Moorgate - 5 Days in the office
Contract: Inside IR35 - 3 months (likely extension)
Rate: £175 - £200 per day
Start Date: ASAP (maximum 1 week notice)
Your role as 1st & 2nd Line Support
You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
You will work in a predominantly Windows environment.
Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
Escalation of incidents and tickets that are at risk of breaching SLA to line managers and to 3rd line support, when the Analyst cannot resolve.
Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
Ideally to be successful as 1st & 2nd Line Support
Experience working on Windows is essential.
Experience suing Active Directory.
Excellent communication at all levels, both written and verbal.
Self-motivated, driven and able to work with minimum guidance.
Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
Good common sense/judgment.
Sound interesting? Please do apply directly for more detail.
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