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1st/2nd Line Support Analyst

  • Job reference: 25563
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £150 - £175 per day

1st/2nd Line IT Support Analyst

FTSE client is seeking a dynamic individual capable of thriving in a fast paced and high-pressure environment as an IT Support Analyst. The ideal candidate must be customer service focused professional and capable of providing basic IT support.

Key responsibilities:

  • To build and re-image PC, Mac and Windows laptops
  • Provide loaner laptop and peripherals to customers and to keep track of equipment loaned.
  • Provide IT support to end users including break/fixing and desk setups.
  • Analyse problems affecting desktop computer operating systems and to perform basic troubleshooting.

Key experience:

  • Experience in a customer service environment.
  • Ability to provide IT support to customers including; Microsoft technologies, Mobile, Wi-Fi and Email configuration.
  • Basic experience with Windows technologies.
  • Excellent organisation and communication skills.
  • Ability to establish strong relationships with individuals at all levels.

Must be able to interview and start ASAP. If you are interested in this role, please apply via the link or email at Alistair.mccord@lafosse.com

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