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1st/2nd Line IT Support Analyst

  • Job reference: 42113
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £170 - £180 per day

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I'm currently looking for an IT Support Analyst to join a global e-commerce business, based in London, on a 6-month rolling contract. This role calls for a dynamic individual capable of thriving in a fast paced, high-pressure environment.

Responsibilities:
* Provide IT Desktop support to the relevant End-user community, this includes all desktop computing setting up of hardware and peripherals.

  • Perform timely and accurate repetitive IT tasks related to delivery and collection of IT hardware.
  • Take ownership for assigned incidents and tasks, and contact required resources to resolve the problem, with minimum supervision.
  • Identify and solve any problems that affect desktop computer operating systems and troubleshoot routine problems and maintenance of systems.
  • Maintain other relevant computer peripheral devices such as Monitors, Video teleconferencing problems.
  • Support drive imaging for desktop/laptop systems.
  • Some shift work may be required, and weekend work is needed for projects
  • Perform other duties as assigned.

Skills/Experience required:
* Minimum 3 years of experience in 1st level Corporate IT support, gained in a multi-site IT operations environment

  • Proven experience of configuring workstations/laptops and associated software
  • Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Good technical skills with a strong customer service orientation.
  • Must be a self-starter with a positive attitude.
  • Excellent written and verbal communications capable of delivering at a senior level.
  • Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
  • Proven time management skills.
  • Ability to establish strong relationships with individuals at the supervisor/team manager level.
  • Ability to communicate effectively with both technical and non-technical teams
  • Ability to work independently while collaborating with remote teams in a fast-paced environment

If you feel as though you could be a good fit for the role, please apply using the link below

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