Accessibility Links

1st/2nd Line IT Support Analyst

  • Job reference: 42113
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £170 - £180 per day

I'm currently looking for an IT Support Analyst to join a global e-commerce business, based in London, on a 6-month rolling contract. This role calls for a dynamic individual capable of thriving in a fast paced, high-pressure environment.

* Provide IT Desktop support to the relevant End-user community, this includes all desktop computing setting up of hardware and peripherals.

  • Perform timely and accurate repetitive IT tasks related to delivery and collection of IT hardware.
  • Take ownership for assigned incidents and tasks, and contact required resources to resolve the problem, with minimum supervision.
  • Identify and solve any problems that affect desktop computer operating systems and troubleshoot routine problems and maintenance of systems.
  • Maintain other relevant computer peripheral devices such as Monitors, Video teleconferencing problems.
  • Support drive imaging for desktop/laptop systems.
  • Some shift work may be required, and weekend work is needed for projects
  • Perform other duties as assigned.

Skills/Experience required:
* Minimum 3 years of experience in 1st level Corporate IT support, gained in a multi-site IT operations environment

  • Proven experience of configuring workstations/laptops and associated software
  • Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Good technical skills with a strong customer service orientation.
  • Must be a self-starter with a positive attitude.
  • Excellent written and verbal communications capable of delivering at a senior level.
  • Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
  • Proven time management skills.
  • Ability to establish strong relationships with individuals at the supervisor/team manager level.
  • Ability to communicate effectively with both technical and non-technical teams
  • Ability to work independently while collaborating with remote teams in a fast-paced environment

If you feel as though you could be a good fit for the role, please apply using the link below

Related jobs
Senior System Engineer
  • Permanent
  • West End
  • £55000 - £65000 per annum + Bonus and Excellent Benefits
  • Reference 41979
  • Position - Senior System / Cloud Engineer Location - Central London Salary - £55,000-£65,000 + Bonus + Benefits We are working with a market leading, global business that provide insights on consumer buying trends through their renowned digital platform. They are looking for a Senior Engineer to help drive the...
Read more
End User Services Engineer
  • Permanent
  • Docklands
  • £50000 - £60000 per annum + Bonus and Excellent Benefits
  • Reference 33499
  • Position - End User Services Engineer Location - Canary Wharf, London Salary - £50,000-£60,000 + Excellent Benefits We are working with one of the most influential businesses in today's ever changing world, they build world-class research, powered by the very latest technology. They are looking for an End Services...
Read more
Azure Team Lead
  • Permanent
  • Reading
  • £60000 - £70000 per annum + Bonus and Excellent Benefits
  • Reference 42221
  • Position - Azure Team Lead Location - Reading Salary - £60,000-£70,000 + Bonus + Benefits We are working with one of the UK's leading utilities company, based in Reading who are on a very exciting journey to modernise their IT Infrastructure. You will lead their newly formed Cloud and Operations team and will be...
Read more