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1st/2nd Line Applications Support Lead

  • Job reference: 32723
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £300 - £350 per annum

Our Global Insurnace client is looking for an Applications Analyst is to assist with the coordination and support and management of business systems and applications from implementation to decommission.

Key Responsibilities:


  • Responsible for assisting the business in the use of their IT/IS landscape ensuring that relevant teams are engaged in the effective management of the information assets and capabilities.
  • Have knowledge of the assigned technology and how IT/IS enable business processes.
  • Provide assistance to the Architecture, Infrastructure and Project Management teams to effectively design, deliver and support required business solutions
  • Actively manage 3rd party suppliers and service delivery teams ensuring SLAs are understood and met. Ensure any escalations are managed to completion and that relevant and effective communication is completed to the business users.
  • Provide regular reports and metrics indicating the level of service received by the business, ensure risks and issues are documented, escalated and managed and relevant communication within both Group IS and the business takes place.
  • Act as a contact point for any support issues ensuring issues are resolved and service delivery teams and 3rd party suppliers are held accountable for breaches to agreed SLAs.
  • Participate in any testing activities ensuring test cases are documented and executed, defects are logged and managed and business users understand their role in the test process.
  • Ensure that appropriate application licenses are procured and documented, regular maintenance costs are budgeted and invoices paid and any issues are escalated.
  • Provide suggestions on how to add value to the business with the use of IT/IS including new products, processes, upgrades and decommissions.
  • Participate in the system lifecycle ensuring that upgrades are planned, budgeted and executed in accordance with the business need and good system management practices.
  • Participate in the continuous improvement of the IS service offering including suggesting new processes and ways of working both within in the immediate team and part of the wider IS function. Honour and champion new adopted processes and hold peers accountable for their actions.
  • Build relationships with key stakeholders ensuring commitments are delivered, provide advice and guidance with the use of IT/IS solutions and business value is recognised
  • Ensure appropriate documentation is created, updated, reviewed and shared to aid in the smooth running of the business solutions.
  • Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
  • Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.
  • Participate in an on-call rotation for critical escalations.
  • Actively monitor and respond to incidents and requests logged within a ticket tracking tool.

    Please contact Tony khella at tony.khella@lafosse.com if you are interested in the role.

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