Business Process Transformation Manager

Business Process Transformation Manager

London Office 2 days a week

We’re partnering with a fast-growing, highly regarded Consulting business to appoint a Business Process Transformation Manager into a recently established and expanding transformation function. This is a senior, client-facing role with real influence — shaping how a young transformation capability delivers value, leads complex change, and supports technology-driven growth across a global client base. If you enjoy working at the intersection of process, technology, and people, and want the opportunity to help define a function rather than inherit one, this role is worth a conversation.

THE ROLE

Our client has built a strong reputation for helping organisations turn strategic goals into reality through innovation, automation, and organisational design — all delivered with a genuinely personal consulting style. The Business Process Transformation team was formed two years ago within a Strategic Special Projects group and now sits alongside PMO, Business Analysis, and Enterprise Analysis. The team is growing quickly and supports a portfolio of technology-led transformation, integration and operational improvement iniatiatives primarily within the technology industry.

This hire will sit at the heart of that growth — leading delivery, managing people, and helping mature the function’s methodologies, standards, and client engagement model.

You’ll take ownership of end-to-end business process transformation engagements, acting as a trusted advisor to senior client stakeholders while leading a small, specialist team.

Key responsibilities include:

• Leading complex process improvement and transformation initiatives, from discovery and design through to implementation and adoption
• Delivering three core services:
• Transformation reviews (process analysis, efficiency gains, TOM redesign)
• Process design embedded in wider programmes (digital, technology, HR, marketing, integrations)
• Consultative problem-solving (workshops, diagnostics, pragmatic recommendations)
• Partnering closely with technology and CIO-level stakeholders on tech-enabled change
• Applying structured change management to ensure recommendations land and stick
• Defining KPIs, governance, and quality frameworks to sustain improvement
• Producing clear, high-quality process documentation and standards
• Recruiting, managing, and developing a small team of transformation specialists
• Helping shape how the function works internally and how it positions its value to clients
• The first year will be hands-on: embedding into the business, supporting major technology initiatives, strengthening integration capability, and helping formalise ways of working in a still-maturing team.

YOU

This role suits someone who’s comfortable leading from the front and operating with senior clients.

You’ll likely bring:

• Strong experience in business process transformation, process improvement, and change management
• Background in consultancy, transformation offices, or complex matrix environments
• Experience leading and developing specialist teams (process specialists, BAs, or similar)
• Confidence working on technology-enabled transformation
• Excellent client-facing and stakeholder management skills
• The ability to distil complex problems into clear, compelling recommendations — often communicated in just a few sharp slides
• A pragmatic, delivery-focused mindset with a strong client-first approach
• Comfort working in the gaming sector, or enthusiasm to build credibility there
• High personal standards, strong communication skills, and the ability to juggle multiple priorities

For more information please reach out to Lauren Stutz at La Fosse – lauren.stutz@lafosse.com

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