Desktop Support Analyst

We are seeking an experienced Desktop Support Analyst (2nd Line) to support a large-scale Windows 11 deployment across a corporate environment.

Rate: £200-250 Inside IR35

Length: 3 Months 

Location: Manchester (Onsite full time with occasional travel to London)

The role will focus on hands-on end-user support, device readiness, troubleshooting, and post-migration stabilisation.

Key Responsibilities

• Provide 2nd line desktop support during a Windows 11 rollout

• Troubleshoot hardware, OS, and application issues (pre and post-upgrade)

• Support and configure Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

• Device management and troubleshooting via Intune / Endpoint Manager

• User onboarding, device builds, and upgrade support

• Work closely with project and infrastructure teams to resolve rollout issues

Required Experience

• Proven experience supporting Windows 10/11 in enterprise environments

• Strong hands-on experience with Microsoft 365

• Experience managing and supporting devices via Intune

• Solid desktop, laptop, and peripheral troubleshooting skills

• Excellent customer-facing and communication skills

Nice to Have

• Previous experience on large-scale OS upgrade or device rollout projects

• Autopilot exposure

• Basic Azure AD / Entra ID knowledge

Sound like you? Please apply directly for more detail.

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