Regions
Location
- City of London
Disciplines
Job types
- Contract
- Hybrid Working
- Outside IR35
Industry
- IT Services
- Media & Communications
Salary
£450 - 500 per day + Outside IR35
Functions
- Business Analyst
Seniority
- Mid-level
- Senior
Technologies
- Microsoft Dynamics 365
Posted
4 weeks ago
Job reference
112939
Benefits
Outside IR35
We’re seeking an experienced Senior Business Analyst with proven expertise in CRM systems, particularly Microsoft Dynamics 365, to support the delivery of business-critical projects. You’ll work closely with stakeholders to gather requirements, map processes, and drive successful CRM implementations — especially across sales and marketing functions.
Key Responsibilities:
-
Lead the analysis, documentation, and delivery of CRM and business process requirements
-
Map as-is and to-be business processes, focusing on Dynamics 365 solutions
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Translate business needs into clear user stories, specifications, and actionable insights
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Collaborate with cross-functional teams to deliver high-quality, scalable CRM solutions
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Support project planning, testing, and change management initiatives
What We’re Looking For:
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5+ years as a Business Analyst, with 2+ years in a senior role
-
Significant experience delivering Microsoft Dynamics 365 CRM projects
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Strong skills in business process mapping, requirements gathering, and stakeholder management
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Familiarity with Agile delivery (Scrum, XP, or Kanban)
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Proficiency in tools like JIRA, Confluence, Miro, and Visio
Working Pattern:
3 days a week in our London office (flexible working available for the remainder).
ement mindset.