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(Out of hours) Service Desk Engineer

  • Job reference: 22297
  • Location: South East England
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £28000 - £35000 per annum

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Currently we are looking for an (Out of hours) Service Desk Engineer to join a large property development organisation. The position will see you working from home.

The (Out of hours) Service Desk Engineer will be an integral member of the support team. You will provide out of hours' support via telephone and email and you will administer and update user accounts with Active Directory.

Summary:

Role: Service Desk Engineer

Location: Home-based

Salary: £28,000 - £35,000

Working hours: Shift will be between 7pm-7am

Responsibilities:

Provide technical support for issues relating to systems, hardware, software, printers and phones

Log incidents/requests and categorise/prioritise them

Provide excellent customer service

Work within an ITIL framework

Experience

Required:

  • Service Desk experience
  • Good understanding of Active Directory
  • Working out-side core business hours
  • Understanding of ITIL framework
  • Previous experience of working with Citrix

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