Service Transition Manager
Details
Reporting to the Service Transition Lead you will be joining a globally recognised company embarking on a 2 year data programme.
You create and agree the service acceptance criteria within IT and the wider business.
Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met
Skills and experience
Have an in-depth understanding of Service Management Framework principles and processes
Strong Service Transition Management experience within various industries
Experience of delivering/transitioning services into production and the after-care support.
Transition from incumbent suppliers to new suppliers
Held a similar position within Service Transition for global transformation programmes (ideally data).
ITIL Certification.
Service Transition Manager - Inside IR35
Details
The client we are partnered with is currently going through an SAP/shared services transformation that will see the outsourcing of; Procurement HR and Finance.
Previous Experience of the below required:
Extensive service transition and business process outsourcing experience.
Application/service outsourcing experience across finance, procurement and HR
Excellent project and stakeholder management skills.
ITIL certification is a plus.
Service Transition Manager
Details
A brand new global ITSM team has been created for one of the most iconic brands in the UK. You will have autonomy to build out their Service Transition function and processes.
You will be joining a firm who have continued to create new roles through the pandemic and bonus has paid out for the last 8 years.
You own and develop the Service Management processes and function.
You create and agree the service acceptance criteria within IT and the wider business.
You will work closely with the other members of the Service Management team to build out Service Now
Ensure that new services are developed in line with the service offering to provide 24/7 coverage, supporting a follow the sun model, utilising our global support teams
Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
Skills and experience
Have an in-depth understanding of Service Management Framework principles and processes
Ideally held similar position within Service Transition for a retail / e-commerce business
Knowledge of all types of methodologies would be beneficial from Agile to Waterfall, TOGAF to DevOps.
ITIL Foundation
Be happy in an environment of continuous review and improvement
Global exposure (desirable)
Service Transition Lead
Details
A brand new global ITSM team has been created for one of the most iconic brands in the UK. You will have autonomy to build out their Service Transition function and processes.
You will be joining a firm who embark on a complete global technology transformation, c. 30,000 employees.
You own and develop the Service Transition processes and function.
You create and agree the service acceptance criteria within IT and the wider business.
You will work closely with the other members of the Service Management team to build out Service Now
Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met
Skills and experience
IT Service Transition Manager
Details
Reporting to the SMO Lead, your role will be one of the first permanent IT Service Management hires within a truly global data and consulting firm.
This is a greenfield ITSM environment where you will have autonomy to deliver the transition into a new support model, whilst owning and maturing processes along the way.
Ongoing run the service introduction process, working closely with the business, and service provider to deliver the plans, interdependencies, schedule, and activities.
Working closely with business solutions team (applications focused) in a complex SAAS environment.
Actioning service improvement plans as required.
Responsible for managing the end-to-end service with the 3rd party provider.
Define the criteria to assess the readiness of the support model for go live.
Oversee the business change through transition.
Skills and experience
Proven background in service transition and service delivery, globally
Confident working in a complex SAAS environment
Applications focused ITSM experience.
ITIL certification
Ability to earn the trust of key stakeholders, including 3rd parties
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