We focus all our efforts on providing outstanding candidate care; it’s a mission for us. We do this not just because it’s the right thing to do, but it's 'a better way to do business: our success depends on our candidates. We get back to all of our candidates on every application, - not just the ones who are suitable for a particular role.
To track and measure our levels of candidate satisfaction, we use the Net Promoter Score rating system.
What is NPS?
Net Promoter Score (NPS) is the most widely accepted measurement of customer satisfaction.
How is the score worked out?
NPS is based on one single question, using a 0-10 scale: 'How likely is it that you would recommend La Fosse to a friend or colleague?' Scores range from a low of -100 to a perfect score of 100. We ask one additional question to close the loop on feedback, allowing our candidates to leave specific feedback so we can follow up with those who are able to take the time to share their thoughts and directly address their concerns or ideas.
If you have any questions about how we measure our NPS, please do get in touch..