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Candidate FAQs

Treating candidates well is a founding principle at La Fosse Associates. Not only do we think it’s fundamentally the right thing to do, it’s also true that our candidates are our business.

A lot of recruitment companies only focus on looking after candidates that are suitable for their roles, but we think that’s not right: if you have taken the time to apply for a role, we want to make sure you know where you are in the process at all times.

So we put a lot into making sure we get back quickly to everyone, whether successful or not.

While we can’t call everyone in person (we have c12,000 applicants each month), we always send an email with a phone number inviting you to call us.

That way if you like you can call for more detailed feedback specific to your application, or for advice on your wider job search, or to talk to a consultant who recruits the type of roles you would be interested in.

Part of our commitment to candidate care is giving more detail about how the process works, which is why we have put this page together.

If you have a question outside of the below, or a complaint, or would like to give us any more detailed feedback on how we can improve our service, please contact me directly:

James Parker
Managing Director
0207 932 1632
james.parker@lafosse.com

FAQ

‘Who can I speak to for feedback on my application?’

Please call us on 0207 932 1670, quoting the four digit reference number on the advert, and we will connect you to the relevant consultant.

‘I have all of the skills advertised, why was I still rejected?’

We understand that you wouldn’t have applied to the role unless you felt you were a good fit.

However, our clients ask to see the two or three candidates that are the closest match – which means, if there are a number of applicants, there may be someone who was that bit more suited to their requirements.

If there is something from your skill set you feel we have missed or have further detail that is not immediately apparent from your CV, please call us on 02079321670 – the four digit reference number on the role will help us put you in direct contact with the relevant consultant to talk about the role further.

‘I applied for a role but have not heard back from you – who can I contact?’

Our apologies – sometimes it takes time to get through the applications to each role, especially where we receive a high number of them. If you need to speak to someone urgently about any role, please call us on 0207 932 1670, quoting the four digit reference number on the advert, which will help us put you in direct contact with the relevant consultant.

‘I received a rejection a very short time after I applied – did you look at my CV?’

On some urgent roles, consultants will get instant alerts for each application, which means they will review your CV as soon as you apply.

As so few agencies focus as hard on turning around applications quickly, a quick rejection can be surprising.

One or two candidates have told us that they would rather not hear back from us at all, but 99% of candidates tell us they would prefer to know they were unsuccessful as soon as possible, so they can concentrate on other roles, so we really commit to doing this.

If you would like to discuss any particular application, please do call us on 02079321670, quoting the four digit reference number on the advert, which will help us put you in direct contact with the relevant consultant.

‘I have applied for a number of jobs – but keep getting rejected. I only seem to get this number of rejections from your company – why?’

On average, one online applicant in fifteen looks a close fit for the role advertised, and we will speak to them further about it.

As we believe that getting back to every candidate on every job application is fundamentally the right thing to do, we send about 14 times as many rejection emails as we take people further.

Not many recruitment companies share this view, which means candidates will get more rejection emails from us than most other agencies.

Clearly no-one likes getting a rejection email, even less a number of them from the same agency.

However we do hope that you appreciate knowing exactly where you are on the process, and this is preferable to not knowing at all.

If you would like to discuss any particular application, please do call us on 02079321670, quoting the four digit reference number on the advert, which will help us put you in direct contact with the relevant consultant.

‘Is there someone I can speak to about my CV, or about other roles you may have coming up?’

Yes – we would be delighted to talk to you. Please do call us on 0207 932 1670 – if you can give us a brief headline of what you are looking for, we will put you in touch with the relevant consultant here.

‘If I am not successful, what do you do with my data?’

We keep a copy of your CV in our system so we can talk to you about future roles that may be a good fit – that way if you are not successful on your first application, we might be able to help later on.

Unless it’s the client who is recruiting (and even only with your express permission after we have briefed you on the role), we do not share your information with any third party without your permission, and we never will.

If you want us to delete this information, we are happy to of course – please email jessica.davidson@lafosse.com with “Remove Details” in the subject line.

‘Do you use automated key word searches to screen CVs?’

No. CVs are reviewed by a recruitment consultant against the brief given to them by their client.

Sometimes if a CV is received after the deadline we have been given, we may not review subsequent submissions, however we will send you an email letting you know that the deadline has passed.

That email will also provide you with a number to contact us about that or other roles. If you would like to call us, that number is 020 7932 1670.